Upgrade trifecta

Dave works his magic on our 251st Avenue tower.

Today’s upgrades were uniformly satisfying.

We added significant bandwidth to feed Skip-In Ranch and all the towers in Morristown; plus additional bandwidth to Mockingbird and Rio Vista towers; plus increased bandwidth between the Morristown hub and the 251st Avenue and Castle Hot Springs towers.

In addition, we installed a new northward-facing AP on the 251st Avenue tower to serve the growing number of subscribers located on the east side of Castle Hot Springs Road who can’t access their nearest neighborhood tower (Castle Hot Springs) due to an intervening hill. These subscribers are now benefiting from 8-10dB better signal (about eight times the previous signal), as well as the additional bandwidth available at their tower.

We also corrected a mysterious configuration gremlin that was causing decreased signal to our subscribers in Grantham Ranch.

We hope today’s work will make your Internet experience more enjoyable.

Morristown upgrade Friday morning; possible Mockingbird upgrade Friday afternoon

Just a brief notification that the upgrade work to the WIckenburg/Morristown link is scheduled for tomorrow morning (Friday) between 9:00 and noon.

Depending entirely on time available, it is possible that similar upgrade work may be performed on the Wickenburg/Mockingbird link sometime in the afternoon, to provide even more bandwidth there. This would temporarily affect network performance to all the towers mentioned in our previous notification, with the addition of Mockingbird and Rio Vista towers.

Thank you for being a part of Grand Avenue Broadband.

 

Possible Interruptions Wednesday 13th

Tomorrow afternoon (Wednesday the 13th) we will be upgrading equipment on Mockingbird Tower in conjunction with the first phase of our bandwidth improvement project. Subscribers homed to Mockingbird and Rio Vista towers may experience slower response and possibly some brief outages on the order of 10-15 minutes in the period between noon and 5 PM, as the tower may need to be rotated down out of service to replace radios at height. These interruptions should affect subscribers of those two towers only.

Problems affecting Mockingbird and Rio Vista Towers

Our downtown feed radio to Mockingbird Tower is now definitely misbehaving. Despite showing good signal and quality, it is not delivering anywhere near the bandwidth it should be. We suspect the unit is undergoing a slow failure mode.

This problem affects subscribers of Mockingbird and Rio Vista towers only.

We have switched to an easier frequency for the ailing radio to handle, and have also activated the backup link between our airport tower and Mockingbird in order to steer more bandwidth into Mockingbird and Rio Vista.

We already have equipment in transit, ordered earlier to replace this unit, scheduled to arrive Wednesday. We expect to have it configured and ready for deployment before Friday close of business. Some brief (~10 minutes) interruptions in service may occur near the end of the week as the new equipment is cut into service.

This situation is receiving our priority attention. We apologize for the degradation.

A great week,
 and a great 11 years

This week our tower bandwidth improvement project is for all practical purposes complete. Read on to learn about the improvements we’ve made to our performance in Wickenburg and Morristown… plus a little bit of nostalgia in celebration of our 11th anniversary. Continue reading

Mockingbird Update

After several abortive ordering attempts (in which “in stock” on a website listing apparently translated to “let us check our warehouse” once the order was placed), we located a dealer with a replacement antenna actually in stock. We have been verbally assured that our replacement unit shipped yesterday, and are awaiting written confirmation including a tracking number. In the absence of nasty surprises, we plan to be replacing the Mockingbird central antenna this weekend.

We are also going to be subjecting the Rio Vista antenna (same manufacturer and model) to testing to determine if it shows any early symptoms of the same failure mode, in case a prophylactic replacement is indicated.

Mockingbird, Rio Vista traffic affected

What appears to be a power supply problem at Mockingbird Tower is currently affecting network speeds to subscribers of Mockingbird West access point and Rio Vista Tower. Subscribers of Mockingbird Central access point are not currently affected, but may become so before the repair is scheduled. We will be running a repair crew out to the tower at around noon tomorrow.  Details follow. Continue reading

Mockingbird, Easy Street upgrades Monday

We were quite pleased with the smoothness of today’s whole-network speed upgrade, coordinated between and performed by us and CenturyLink, resulting in under 60 seconds of downtime at 7:30 AM.

Our next task is to better distribute the additional speed among our towers. To that end, we’re spending Monday on upgrades to Easy Street and Mockingbird towers. Continue reading

Success close behind; progress close ahead

Our new equipment at Rio Vista Tower, like our new equipment at Mockingbird tower, has been meeting and exceeding all our expectations. We’re seeing greatly improved signal strength and effective bandwidth to every one of our subscribers on those towers.

According to CenturyLink’s schedule (and supported by visual verification today), new fiber has been pulled to the utility pole nearest our Wickenburg gateway. The next week or so will be spent establishing a physical service entrance to the building, and configuring and testing the new CenturyLink fiber equipment. We are hoping to be able to cut over to the new gateway sometime during the first full week of October. This gateway will provide us twice the bandwidth to the greater Internet as we currently have, and will be expandable for even more speed beyond that. We’re looking forward to this improvement, and we know you are too!

Thank you for using Grand Avenue Broadband.