We placed an order for new armored power cabling for Mockingbird Tower late last Tuesday (UPS three-day) with a new cable dealer who loudly advertises “same-day shipping.” They didn’t actually ship our order until Friday evening (without telling us)… so the cable, originally planned to arrive Monday (Tuesday at latest), still hasn’t shown up and we don’t know what time it will arrive.
This has forced us to postpone today’s tower upgrade to next Wednesday, the 25th. With luck, we’ll be able to dodge monsoon power outages for one extra week.
This Wednesday (7/18) around mid-day, we’re going to be upgrading the power supply and power cabling at Mockingbird Tower. We’re going to continue running on the existing cabling until we get everything laid out and ready to go, at which time we’ll cut over to the new power feed. If everything goes as planned, there will be no interruption in tower service at all; if it doesn’t, subscribers served directly by Mockingbird Tower might experience at most a two-minute outage as the tower resets. (No other subscribers will be affected by this maintenance.)
Part of the upgrade includes a battery backup system designed to be able to operate the tower for over an hour, to ride out any short-term monsoon-induced power outages that may affect Mockingbird Hill. In addition, relieving our power crunch on this tower should also help improve speeds to our Rio Vista tower subscribers.
This week our tower bandwidth improvement project is for all practical purposes complete. Read on to learn about the improvements we’ve made to our performance in Wickenburg and Morristown… plus a little bit of nostalgia in celebration of our 11th anniversary. Continue reading →
Since our last post, we’ve been hard at work on a new system to deliver more bandwidth to our four neighborhood towers in west Wickenburg, and to ramp our popular Mockingbird Tower up to the speeds necessary to support our increasing subscriber levels.
Subscribers of all our towers from Mockingbird Road westward may encounter some brief (5-20 minute) network interruptions this coming Wednesday at staggered times of the day, as we perform certain of the equipment upgrades described below.
Here are some details about what we’ve been doing, how far along we’ve gotten, and what we hope to accomplish Wednesday. Continue reading →
I’m happy to report that, as far as we have been able to determine, all our speed-related problems at Mockingbird Tower are now resolved. Assuming this announcement doesn’t generate a spate of contrary responses, our next task will be to arrange for incremental UPS protection at our towers, beginning with the ones that are most highly subscribed; and working with our consultants to assure that we can deliver to our subscribers all the untapped bandwidth currently available at our Internet gateway.
For the technically curious, a brief description of the source of our speed problems appears below. (Warning: unpaved roads ahead!) Continue reading →
We found and corrected the source of the frequent four-second timeout pauses. Mockingbird subscribers will now at least be seeing consistent data delivery, just not yet at the speeds we would like to deliver. What the tower is delivering right now should be fine for browsing, mail, and even a Netflix movie, but heavy data demands like Windows/Mac updates will still take longer than usual.
We are continuing to work on the speed problem with our dedicated and knowledgeable consultants.
After last night’s testing, we suspect the most probable cause of the performance problem at Mockingbird is a bad customer roof unit radio hashing our tower. We’ve exhausted all the minimally invasive tests we can run. Starting tonight, we’re running a Big Sleep test on all our Mockingbird subscriber units. Continue reading →
Condensed version: We’ve narrowed down the Mockingbird Tower problem to RF noise that spikes periodically. Our tower equipment and configuration are clean and validated. We now need to perform after-midnight testing over the next few days that will result in brief (10-20 minute) interruptions of service for a number of the subscribers on this tower.
Mockingbird Tower subscribers (only) will experience a short service outage of 15-30 minutes this afternoon (Saturday), as the tower is being taken down for regrounding and recabling work to help address the RF issues causing poor performance from this tower.