Recently, we’ve been buffaloed by a handful of problems where subscribers were reporting severely inadequate bandwidth, despite our active metering showing oodles of bandwidth available all the way down to their in-house WiFi units. We may have identified the cause. Continue reading
This week our tower bandwidth improvement project is for all practical purposes complete. Read on to learn about the improvements we’ve made to our performance in Wickenburg and Morristown… plus a little bit of nostalgia in celebration of our 11th anniversary. Continue reading
Since our last post, we’ve been hard at work on a new system to deliver more bandwidth to our four neighborhood towers in west Wickenburg, and to ramp our popular Mockingbird Tower up to the speeds necessary to support our increasing subscriber levels.
Subscribers of all our towers from Mockingbird Road westward may encounter some brief (5-20 minute) network interruptions this coming Wednesday at staggered times of the day, as we perform certain of the equipment upgrades described below.
Here are some details about what we’ve been doing, how far along we’ve gotten, and what we hope to accomplish Wednesday. Continue reading
Subscribers served by Constellation Tower (this includes subscribers served by Diamondback, County Line, Black Mountain, and Easy Street Towers) will experience several short micro-outages around mid-day, as equipment and cables are swapped to upgrade Constellation Tower to gigabit bandwidths. The outages will affect almost all Wickenburg subscribers west of Burger King (except for those served directly by Mockingbird and Downtown Towers), and should last at most a minute or two; several micro-outages will occur before work is complete.
Watch for a posting later on this week in which we will discuss the infrastructure improvements we’ve been making over the past month to provide you faster service.
The last two nights of record monsoon windstorms have caused us an unusual number of headaches.
The latest: the feed radio at the Easy Street neighborhood tower appears to have been blown a bit off aim by the recent high winds. Easy Street subscribers may see slower than usual network performance until we can dispatch a technician to reaim the unit.
We were quite pleased with the smoothness of today’s whole-network speed upgrade, coordinated between and performed by us and CenturyLink, resulting in under 60 seconds of downtime at 7:30 AM.
Our next task is to better distribute the additional speed among our towers. To that end, we’re spending Monday on upgrades to Easy Street and Mockingbird towers. Continue reading