Condensed version: We’ve narrowed down the Mockingbird Tower problem to RF noise that spikes periodically. Our tower equipment and configuration are clean and validated. We now need to perform after-midnight testing over the next few days that will result in brief (10-20 minute) interruptions of service for a number of the subscribers on this tower.
Subscribers homed to Mockingbird Tower (both Central and West) will experience a short interruption of service tomorrow (Tuesday) morning, as we rotate the mast down to replace the radio and pigtails for the Mockingbird Central antenna in order to attempt to alleviate our recent performance issues. We will also be correcting the tower’s cant at this time.
Should the problem turn out to be in the physical antenna itself (a much lower probability, but possible), time will be required to locate and ship a replacement for this unit, which appears to be in short supply due to a manufacturer merger. If this is the case, we’ll keep you informed via this blog.
This announcement affects only subscribers of our towers located in Morristown and Wittmann. Subscribers of towers located in Wickenburg (including “postal Wickenburg”) will not be affected.
We are replacing the Network Operations Center router in Morristown with a faster and more powerful model. There will be a brief network interruption on the order of 10-30 minutes just after midnight Friday night (i.e., Saturday morning) to cut over power and cabling to the new router.
We will be increasing the capacity of 251st Avenue tower this Tuesday, December 12, between 9 AM and 2 PM. Users served by this tower, as well as by Dixileta and Circle City towers, may experience brief (<10 minute) outage periods as equipment is detached and replaced. Users served by Castle Hot Springs tower may experience mild slowdowns as data is shunted through that tower to serve 251st Avenue during times when the primary link units to 251st Avenue are being replaced.
The demand for service from Diamondback Tower (neighborhood POP), over just the few months it has been available, has been both surprising and gratifying. Because of the fast subscriber growth on this tower, we’ll be spending most of tomorrow (Tuesday, 10/18) replacing the small-neighborhood service equipment with a more sophisticated three-unit tower capable of delivering a cleaner signal and more efficient service to the entire northern North Vulture Mine area.
We’ll be relocating the existing unit a few feet away, and leaving it in operation while we erect the improved tower. We’ll perform the cutover once the new tower is ready for service. Subscribers should see only two or three outages throughout the day of about a minute or two each as cables have to be extended and reconnected, and the old tower feed has to be re-aimed at its new location..
Our thanks to all our Diamondback subscribers for helping make our neighborhood venture there such a rousing success.
Subscribers of Castle Hot Springs tower may see several short interruptions of service between 11 AM and noon tomorrow, Tuesday, July 26. The tower equipment is being reconfigured from scratch with fresh software.