Upgrade trifecta

Dave works his magic on our 251st Avenue tower.

Today’s upgrades were uniformly satisfying.

We added significant bandwidth to feed Skip-In Ranch and all the towers in Morristown; plus additional bandwidth to Mockingbird and Rio Vista towers; plus increased bandwidth between the Morristown hub and the 251st Avenue and Castle Hot Springs towers.

In addition, we installed a new northward-facing AP on the 251st Avenue tower to serve the growing number of subscribers located on the east side of Castle Hot Springs Road who can’t access their nearest neighborhood tower (Castle Hot Springs) due to an intervening hill. These subscribers are now benefiting from 8-10dB better signal (about eight times the previous signal), as well as the additional bandwidth available at their tower.

We also corrected a mysterious configuration gremlin that was causing decreased signal to our subscribers in Grantham Ranch.

We hope today’s work will make your Internet experience more enjoyable.

Morristown upgrade Friday morning; possible Mockingbird upgrade Friday afternoon

Just a brief notification that the upgrade work to the WIckenburg/Morristown link is scheduled for tomorrow morning (Friday) between 9:00 and noon.

Depending entirely on time available, it is possible that similar upgrade work may be performed on the Wickenburg/Mockingbird link sometime in the afternoon, to provide even more bandwidth there. This would temporarily affect network performance to all the towers mentioned in our previous notification, with the addition of Mockingbird and Rio Vista towers.

Thank you for being a part of Grand Avenue Broadband.

 

Morristown Upgrade, Stage II

Tower climber

Dave installs Stage I…

The equipment needed for stage II of the Morristown bandwidth upgrade arrives this week, and we plan to be installing it on either Thursday or Friday morning.

This is the gear needed to complete the “full link” upgrade of our feed from Wickenburg, providing additional bandwidth to our east-end subscribers over and above the “half link” upgrade installed four weeks ago.

Subscribers served by east-end towers may see some short service burps and lower performance for roughly a 20-minute period sometime between the hours of 9:00 AM and noon, as our network compensates for the temporarily missing link by routing Wickenburg traffic over slower alternate routes.

Subscribers of these towers will be affected:

  • Morristown
  • Skip-In Ranch
  • Castle Hot Springs
  • 251st Avenue
  • Dixileta

We’ll post a brief notice like this one once we are certain of the day of installation.

Network performance improves

Our recent project to improve the bandwidth of both the Mockingbird/Rio Vista and Skip-In Ranch/Morristown backhaul routes has been successful and gratifying. Installation of improved equipment on the Wickenburg end of both links turned out to be sufficient to reach our immediate target, leaving a future opportunity for further improvement when necessary by installing matching upgrades at the far ends of both links. 

Today’s project to improve signal and bandwidth to our newer customers in Grantham Ranch and the Rincon corridor east of the river was also particularly successful. That area is now served by a new dedicated directional access point located at our downtown gateway.

In spite of all the technical challenges, we are continually installing improvements to help keep our Internet service one you would be proud to recommend. Thank you for your patience and for your support.

 

Work continues Wednesday 20th

Last Wednesday’s installment in our bandwidth improvement effort surpassed our expectations. Despite the fact that we had only enough time to deploy half the planned link (due to the structural enhancements we had to add to the tower to handle the heavier equipment), we managed to increase bandwidth to Mockingbird tower significantly via its backup link, plus we determined that the leftover half of the high-speed link could be more effectively employed elsewhere. 

Tomorrow, we hope to be able to install improved equipment on the inbound side of both our Skip-In link (the main line to Morristown and all points east) and our primary link to Mockingbird Tower. As this involves some high-tower work, it will be slower, and some of the transitions may be less than smooth.

Although our existing redundant paths help ensure that your Internet availability will never be entirely severed, you may experience some “brownouts” as our system determines in real time that primary paths have gone black, and temporarily switches to secondary paths that will serve some of our towers somewhat more slowly. Short of unplanned disaster, the perturbations should not persist past 5 PM.

Thank you for your patience as we work to bring speedier Internet access to our ever-growing network of subscribers.

Problems affecting Mockingbird and Rio Vista Towers

Our downtown feed radio to Mockingbird Tower is now definitely misbehaving. Despite showing good signal and quality, it is not delivering anywhere near the bandwidth it should be. We suspect the unit is undergoing a slow failure mode.

This problem affects subscribers of Mockingbird and Rio Vista towers only.

We have switched to an easier frequency for the ailing radio to handle, and have also activated the backup link between our airport tower and Mockingbird in order to steer more bandwidth into Mockingbird and Rio Vista.

We already have equipment in transit, ordered earlier to replace this unit, scheduled to arrive Wednesday. We expect to have it configured and ready for deployment before Friday close of business. Some brief (~10 minutes) interruptions in service may occur near the end of the week as the new equipment is cut into service.

This situation is receiving our priority attention. We apologize for the degradation.

CenturyLink service interruption January 8

CenturyLink has informed us of a possible interruption of service of between one and three hours to our entire network, sometime between midnight and 6:00 AM on the morning of Tuesday, January 8. The interruption is for “scheduled maintenance to upgrade equipment in order to add network capacity and prevent future service interruptions to customer services.”

This far in advance of the scheduled date, there is a good chance that CenturyLink may reschedule this interruption one or more times before it actually occurs. We will report any changes to the scheduled date and time as notice is received.

What Proposition 126 will mean to your service bill

I’ve seen a lot of confusing recommendations thrown around recently concerning Proposition 126, the proposal that will prevent the legislature from taxing service businesses.

Here’s our take on Prop 126 — straightforward and uncomplicated.

Right now, neither the counties nor the state tax a wide variety of services — health care, pet care, accounting, legal representation, real estate services, and the like.

This list includes our three major offerings: Internet service, computer repair, and technical assistance and consulting. 

Right now, you don’t pay tax on these. That makes your life less expensive, and it makes ours much less complicated. We’d like that to remain unchanged, and we hope you do as well.

If Proposition 126 fails and we are forced to collect tax on these services, our prices will not only have to reflect the new tax, but the administrative costs to us of collecting, remitting, and accounting for this new tax.

Proposition 126 is one of those confusing propositions where you have to vote yes to prevent a new tax. Please keep this in mind when you vote. Thank you.

Downtown Tower Upgrade

We will be replacing the aging and increasingly problematic service radio atop Downtown Tower late tomorrow morning (Wednesday 10/10) with a new and faster unit. Expect an outage of 10-15 minutes as the old unit is unbolted and the new unit secured. This outage will affect only users served directly by Downtown Wickenburg Tower — subscribers served by all other towers will be unaffected.