Grand Avenue Broadband has been authorized to offer our subscribers a discount on the wireless video security products manufactured by Ring.com.
I’m happy to report that, as far as we have been able to determine, all our speed-related problems at Mockingbird Tower are now resolved. Assuming this announcement doesn’t generate a spate of contrary responses, our next task will be to arrange for incremental UPS protection at our towers, beginning with the ones that are most highly subscribed; and working with our consultants to assure that we can deliver to our subscribers all the untapped bandwidth currently available at our Internet gateway.
For the technically curious, a brief description of the source of our speed problems appears below. (Warning: unpaved roads ahead!) Continue reading
We found and corrected the source of the frequent four-second timeout pauses. Mockingbird subscribers will now at least be seeing consistent data delivery, just not yet at the speeds we would like to deliver. What the tower is delivering right now should be fine for browsing, mail, and even a Netflix movie, but heavy data demands like Windows/Mac updates will still take longer than usual.
We are continuing to work on the speed problem with our dedicated and knowledgeable consultants.
After last night’s testing, we suspect the most probable cause of the performance problem at Mockingbird is a bad customer roof unit radio hashing our tower. We’ve exhausted all the minimally invasive tests we can run. Starting tonight, we’re running a Big Sleep test on all our Mockingbird subscriber units. Continue reading
Condensed version: We’ve narrowed down the Mockingbird Tower problem to RF noise that spikes periodically. Our tower equipment and configuration are clean and validated. We now need to perform after-midnight testing over the next few days that will result in brief (10-20 minute) interruptions of service for a number of the subscribers on this tower.
Details and analysis follow for the technically curious. Continue reading
Mockingbird Tower subscribers (only) will experience a short service outage of 15-30 minutes this afternoon (Saturday), as the tower is being taken down for regrounding and recabling work to help address the RF issues causing poor performance from this tower.
After several abortive ordering attempts (in which “in stock” on a website listing apparently translated to “let us check our warehouse” once the order was placed), we located a dealer with a replacement antenna actually in stock. We have been verbally assured that our replacement unit shipped yesterday, and are awaiting written confirmation including a tracking number. In the absence of nasty surprises, we plan to be replacing the Mockingbird central antenna this weekend.
We are also going to be subjecting the Rio Vista antenna (same manufacturer and model) to testing to determine if it shows any early symptoms of the same failure mode, in case a prophylactic replacement is indicated.