The battle continues on the Mockingbird speed issue.
In the past two days, our consultant pointed us towards two problems that allowed us to more than double the bandwidth capacity between our gateway and the Mockingbird Tower. Maddeningly, this increased bandwidth availability is still not making its way out to actual tower subscribers, and we are still at a loss as to why not. (Note that this is not happening on our other towers.) Our next step is to install some more sophisticated metering software at our gateway for our consultant to use to analyze traffic and routing issues within our network.
Today the new, faster, weatherized router model we’ve been awaiting (for months) to order, to replace the mid-2013 board currently operating Mockingbird Tower, finally hit US distributors’ shelves. We express-ordered one, which should arrive late on Friday. We plan to get it installed over the weekend, possibly solving our problem in whole or in part. (At the very worst, it will allow us to rule out a router hardware problem.) This installation will involve a brief outage, as cables have to be moved en masse from one unit to the other.
We wanted to let you know how the work is progressing, and that the Mockingbird speed issue is still our top priority… to the point where we have suspended all new subscriber installations to Mockingbird Tower until we have got it beat.
Thanks for your patience while we conquer this problem.