Back in June, we realized that our network was growing so aggressively that we needed to make immediate plans to increase our bandwidth to the greater Internet.
After assessing our options, and losing a bid to gain our additional bandwidth at a tower on the Morristown end of our network (which we would have preferred just for the redundancy), we placed an order in mid-July with CenturyLink, our current bandwidth provider, to double our gateway bandwidth in Wickenburg as soon as possible.
It took CenturyLink until late August even to give us an installation completion target date: October 27. The date was a source of anxiety to us, as we expected a much more timely completion and feared that our subscribers might well be “hitting the wall” by that time.
The October estimate turned out to be a pleasant fantasy, as after October 8 all CenturyLink progress came to an abrupt halt. As of last week (Christmas), dirt was still being pushed around at various downtown intersections in an attempt to get our new fiber laid. Meanwhile, our subscribers began topping out our gateway during the “Netflix Hour” by the last week of October, and throughout much of the rest of the day a month after that.
Today (New Year’s Eve), we were informed by CenturyLink that their fiber laying and splicing work is finally complete, and now we are to wait to be contacted by a technician “sometime in the next few days” to schedule equipment installation.
Here’s fervently hoping we will be able to wave goodbye to our bandwidth congestion problems by mid-January. We apologize for any sluggish response times you have been encountering, and we appreciate your patience while we work this upgrade to completion.