Pie in the sky

Wickenburg area mailboxes and newspapers are currently being inundated with ads by Exede (formerly Wildblue), promising a new, improved form of “high-speed satellite” internet. One ad visually compares their old and new offerings to a truck and a sports car. Another promises “12 megabit” speeds and performance that is “800% faster.”

Selling a lemonBecause I was a satellite customer for many years myself, and because I understand the technology involved, I couldn’t see how any satellite company, including Exede, could deliver service levels anywhere near what those ads implied. After a little investigation, including a chat with an installation contractor and obtaining some accounts of actual customer experiences, I’m here to report that my suspicions were confirmed.

 

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